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Complaints Procedure
Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that.

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West Midlands Office

Graphic House
15-18 New Road
Willenhall
West Midlands
WV13 2BG

t: 01902 368568
f: 01902 368567

e: info@westmidlandssolicitors.co.uk

Stoke-on-Trent Office

1 Cemetery Road
Shelton
Stoke-On-Trent
Staffordshire
ST4 2DL

t: 01782 414031
f: 01782 844456

e: info@westmidlandssolicitors.co.uk

Fully Accredited

West Midlands Solicitors are Law Society Criminal Litigation Accredited, a member of The Criminal Defence Service and also Lexcel Law Society Accredited. This Firm is regulated by the Solicitors Regulation Authority SRA No. 661568.

West Midlands Solicitors Ltd. Trading as West Midlands Solicitors. Registered in England & Wales. Company Reg. No. 11252951.
Registered office: Graphic House, 15-18 New Road, Willenhall, West Midlands, WV13 2BG.